To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
Nonimmigrant Visa Inquiries:
Call Center: If calling from Liberia: (+231) 077-000-3930 or (+231) 077-000-3931. If calling from the U.S.: (+1) 703-520-2574.
Note: A login is required to use the online system via the website. Call center hours are 8:00 a.m.- 6:00 p.m. each day. Interviews can only be scheduled or rescheduled via the online system or through the call center.
Visiting the Embassy or Consulate
The United States Embassy Monrovia processes non-immigrant, immigrant, and Diversity Visas as well as asylee and refugee follow-to-join derivative cases.
An appointment is required for all visa interviews. All interviews are conducted in the Consular Section, located at the U.S. Embassy, 502 Benson Street, Monrovia, Liberia.
Every applicant and every adult guardian accompanying a minor applicant is required to bring valid, government-issued photo identification to the appointment.
The following items are not permitted on the premises of the United States Embassy:Weapons of any kind or size, sharp metal or glass objects, razor blades, liquids, bottles, powdery substances, umbrellas and electronic or battery-operated equipment (including cell phones, radios, tape recorders, cameras, personal digital assistants, computers). If you have any of these items, you will not be permitted to enter the facility.